Research question: How do you handle language barriers at reception?

Hi all, I'm a HealthTech founder based in Barnet, not a practice manager — I hope it's okay to post here. I'm researching how GP reception teams handle language barriers with patients who speak limited English. I'm building a non-clinical communication support tool called MedOriva AI, but I'm at the research stage and not selling anything. I'd really value your honest perspective on two things: How often does a patient arrive at reception with no English andselling anything. I'd really value your honest perspective on two things: How often does a patient arrive at reception with no English and no one to help translate? What do you do in that situation — and what's the most frustrating part of it? I'm not looking to pitch. I just want to understand the real operational picture before I build further. Thanks for any insight you can share. Sanjay Founder, MedOriva AI Ltd