Tools & Resources

Community-sourced salary data for UK GP Practice Managers, deputies, PCN managers, and operations managers by region, experience, and practice size.

Community-sourced salary data for Practice Managers across England, Scotland, and Wales. Breaks down pay by region, list size, years of experience, and qualifications.

A comprehensive pre-inspection checklist covering all five CQC Key Questions with evidence prompts for every sub-category.

A comprehensive pre-inspection checklist covering all five CQC Key Questions (Safe, Effective, Caring, Responsive, Well-Led) with evidence prompts for each.

Track QOF progress across all clinical and quality domains. Shows achievement %, exception rates, and estimated income by domain.

Track your QOF progress against all clinical and quality domains. Shows current achievement, exception reporting rates, and estimated income.

A structured SEA template meeting CQC, GMC, and NHS contractual requirements. Includes root cause analysis and action tracking.

A structured SEA template that meets CQC requirements, GMC good practice standards, and NHS contractual requirements. Includes learning and action tracking.

A structured infection prevention and control audit tool for GP practices, covering hand hygiene, clinical waste, sharps, and the clinical environment.

NHS-compliant complaints procedure template covering acknowledgement, investigation, resolution, and PHSO referral rights.

A complete NHS complaints procedure template compliant with the NHS Complaints Regulations 2009, including acknowledgement letters and resolution tracking.

A complete disciplinary procedure compliant with ACAS Code of Practice, adapted for GP practices. Covers all stages from investigation to dismissal and appeal.

A complete disciplinary procedure template compliant with ACAS Code of Practice, adapted for GP practices. Includes stages, rights to representation, and appeal process.

A complete GDPR-compliant data protection policy for GP practices, covering lawful bases, patient data, staff data, and breach response obligations.

A comprehensive medicines management policy for GP practices covering storage, controlled drugs, prescribing governance, and emergency drug protocols.

A professional annual leave request form for GP practice staff, including manager approval workflow and carry-forward tracking.

A clear, professional annual leave request form for GP practice staff, including manager approval workflow and carry-forward tracking.

A clear procedure for identifying, containing, and reporting personal data breaches in a GP practice setting, including ICO notification criteria.

Calculate your PCN's ARRS entitlement, compare role costs, and model appointment capacity impact of different role combinations.

Calculate your PCN's ARRS funding entitlement, compare role costs, and model the appointment capacity impact of different role combinations.

A complete medicines management policy for GP practices covering prescribing, storage, controlled drugs, and audit requirements.

A comprehensive induction checklist for new GP practice employees, covering day one essentials, first week tasks, and 3-month review milestones.

A straightforward locum GP booking agreement for use when engaging locums directly, covering sessions, rates, indemnity requirements, and IR35 compliance.

A practical roadmap for advancing in GP practice management, from admin to PM to PCN manager. Includes qualification recommendations and salary ranges at each stage.

A practical roadmap for advancing your career in GP practice management, from admin to deputy to PM to PCN Manager. Includes salary ranges and qualification recommendations.

Comprehensive appraisal template for GP practice staff. Covers performance review, SMART objectives, development needs, and wellbeing.

Comprehensive appraisal template for GP practice staff. Covers performance review, objectives setting, development needs, and wellbeing check-in.

A complete GDPR-compliant data protection policy template for GP practices, covering lawful basis, patient rights, and breach management.

Step-by-step guidance for handling patient and staff Subject Access Requests in a GP practice, including timelines, verification, and redaction obligations.

A comprehensive interview question bank with model answers for GP Practice Manager interviews, covering all key competency areas.

Structured return-to-work interview form for any sickness absence. Reduces repeat absences and demonstrates duty of care.

Track your practice's income across all Enhanced Services and local incentive schemes throughout the financial year, with monthly reconciliation.

Structured return-to-work interview form for GP practice staff following any period of sickness absence. Reduces repeat absences and demonstrates duty of care.

Infection Prevention and Control audit tool for GP practices, covering hand hygiene, environment, PPE, waste, and sharps.

A bank of realistic interview questions for Practice Manager roles, with guidance on structuring strong answers using the STAR method.

A formal grievance procedure template for GP practices, compliant with ACAS guidance. Covers informal resolution, formal stages, hearings, and appeals.

A printable quick-reference card of the most useful EMIS Web keyboard shortcuts. Reduces repetitive clicking and speeds up common tasks.

A comprehensive induction checklist for all new GP practice staff. Covers day 1 essentials through to 3-month milestone review.

A structured induction guide for newly appointed Practice Managers, covering the first 30/60/90 days, key stakeholders to meet, and priority areas to review.

A printable quick-reference card of the most useful EMIS Web keyboard shortcuts for clinical and administrative staff. Reduces repetitive clicking and speeds up common tasks.

Understand the relationship between list size, appointment demand, and workforce capacity. Helps make the case for additional resource.

A practical did-not-attend management policy with reminder protocols, monitoring approach, and patient communication templates.

A professionally structured CV template tailored to Practice Manager applications, with guidance on what NHS employers and GP Partners look for.

Understand the relationship between your list size, appointment demand, and workforce capacity. Helps make the case for additional staffing.

ACAS-compliant grievance procedure for GP practices, including informal resolution, formal hearing, and appeal stages.

A concise reference guide for administrative staff using SystmOne, covering patient registration, appointment management, tasks, and document handling.

A comprehensive, up-to-date Practice Manager job description covering all key responsibilities including CQC, HR, finance, IT, and strategic leadership.

A complete BCP template for GP practices covering IT failure, premises issues, key staff absence, and major incidents.

Track monthly Enhanced Services delivery and income, with targets and year-to-date comparisons across all commissioned services.

A structured template for analysing appointment demand, supply, and utilisation in your practice. Supports access improvement planning and ICB reporting.

A complete business continuity plan template for GP practices covering IT failure, premises issues, key staff absence, and major incidents.

A plain-English guide to how PCN funding works, including the PCN Contract, DES payments, ARRS reimbursement, and the role of the PCN Clinical Director.

A concise staff survey template designed for GP practices, covering workload, wellbeing, communication, management, and development — with guidance on analysis.

An anonymous staff survey template covering job satisfaction, management, culture, and wellbeing. Designed for annual administration.

How to set up, manage, and use NHSmail securely in a GP practice, including shared mailboxes, DL group management, and email security best practice.

Step-by-step guide to setting up NHS Mail for new GP practice staff, including shared mailboxes, security settings, and best practice.

A clear Did Not Attend (DNA) management policy for GP practices, covering reminders, recording, repeat offenders, and patient communication.

A structured agenda template for monthly GP Partners meetings, covering clinical, operational, financial, and strategic items.

How to collect, analyse, and act on Friends & Family Test data in your GP practice, including benchmarking, presentation, and CQC requirements.